November, 15, 2012
18400 Rd 24 SW
We are seeing an increase in email phishing attacks targeting Saddle Mountain Wireless, Inc. customers using our name. Please note:
We will never ask for any password or other sensitive information via email.
Where identifying or sensitive information is involved we prefer to handle things over the phone. In cases where we send out a mass-email to all of our customers (and we do try to limit these) we will post a copy or version of it on our website smwireless.net
If you have recently replied or sent someone your password via email please call us at (888) 834–1145. It is a good idea to change your email password as a precautionary measure, and we also advise changing any other logins you have that use the same email address and password combination.
If you ever suspect any email or have any questions you can call our office number and our technicians can verify that email or help you out. We have in-house tech support agents standing by and our hold times are lower than ever.
October, 1, 2012
We have begun the migration to a new, more powerful email server. All user accounts have been migrated to the new server, however not all users' emails have been copied over yet. This process will take several hours so check back periodically.
If you are having difficulties logging in to your email account, please check our support documents for help configuring your mail clients at:
If you are still experiencing difficulties please call our office at (888) 834-1145 and a trained technician can help you.
August 6, 2012
We have moved our offices from the "onion shed" at 24100 Rd R SW in Mattawa to the "potato shed" at 18400 Rd 24 SW. The move is only 1/4 mi away and only affects our walk-in customers. Otherwise everything else will operate as before.
To pay your bill in our office or to come by and see us please come to our new address as displayed below:
Mattawa, WA 99349