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Frequently
Asked Questions
Q: What's the
easiest way to subscribe to your service?
A: When the last of
the hardware is installed this week, we will schedule an
engineer to come and do frequency and signal strength
tests. We would like to be sure we have a strong and
reliable signal before we start hooking up customers.
This should only take a couple more weeks unless we run
into a big snag.
Q: How can I tell if I
get service from my house?
A: We have several
broadcast locations, and we add new locations each
month. Please refer to the Service Areas button and find
the tower closest to your home. If you live within 10
miles of the tower, we can likely connect you to our
service.
Q: What if I sign-up but
your installer learns I can't get a signal from my
house?
A: We will refund all
your money and charge nothing for the visit. We will
only keep your subscription if we can supply you with a
robust connection.
Q: How do I make SMW my
ISP for ZIPP?
A: All you need to do
is notify Grant County PUD that you would like to make a
change in your Zipp provider, and give them the name of
Saddle Mountain Wireless. The technical work happens
behind the scenes. If you would like progress updates
please feel free to call our Systems Administrator, at
509.932.5088
Q: Is the wireless
system secure?
A: Yes. We provide
standard DES encryption, as well as proprietary
over-the-air encryption designed by Motorola. Using a
Universal Subscriber Gateway at our main facility, we
have the ability to screen computers not acknowledged by
our system as subscribers.
Q: Is the wireless signal
dangerous?
A: No, the signal is
carried on microwaves. Once received by your dish at
your home, the signal is transported to your computer
via CAT 5 cable to your Network card.
Q: What equipment will I
need to use the wireless?
A: In most cases, a
receiving dish and a module hooked to the dish will
gather the signal from the tower. We will wire a CAT 5
computer cable from your dish into the room for your
computer. A standard patch cord will connect the cable
from the power supply to the Network card in your
computer. There is no more equipment required for the
standard connection.
Q: Can I install my own
equipment and save money?
A: You can install
the equipment yourself if you wish, but we will still
charge the standard $49.95 fee for up to an hour of
installation time. The installation will still include
signal testing as well as testing the cables and the
robustness of your computer.
Q: Can I rent the
equipment from you?
A: Yes, the rental
fee is $49.95 per month, and includes the connection
speed of 128k.
Q: Can I send and receive
faxes on your wireless system?
A: Yes. You will need
a service such as efax (www.efax.com) which will utilize
our wireless system for faxing through the Internet.
Q: Is there a firewall to
keep people out of my computer?
A: Yes. Not only a
firewall, but also an encrypted signal from the tower to
your home and the tower to our facility.
Q: Why should I subscribe
to your wireless service?
A: The wireless
service allows you to be connected to the Internet 24/7.
This allows you access without a telephone line, saving
the expense of an extra line or the headache of lines in
use. The best feature is that our basic service is
likely 10 times faster than what you get with a dial-up
connection.
Q: What if I subscribe to
the wireless, then Zipp comes to my house?
A: If Zipp comes to
your home after you purchase our equipment, we will buy
back your equipment minus a small amount when you
designate SMW as your Zipp ISP. You get the best of both
worlds.
Q:
What is
Nomadix?
A:
It
is the name of the universal subscriber gateway. It
keeps track of who logs into our system and keeps
unknown users out. It is one of our three levels of
security.
Q:
How
do I get past the Nomadix screen?
A:
When
you subscribed to our service, you gave us a username
and password. Enter them in the appropriate fields on
the Nomadix screen, and you will be on your way.
Q:
How
to I receive my email from a remote location or someone
else’s computer?
A:
Web
based email is now accessible from the home page or you
can go directly to
http://webmail.smwireless.net:3000 Type in your full
email address and password. You will then have access to
your e-mail.
Q:
My
internet is not working?
A:
If
you have a router, reboot it by unplugging the power
then plugging it back in. If you don’t have a router,
try to reboot you computer, but make sure the power
supply to our radio is plugged in and the green light is
on. If you have a power strip make sure it is plugged in
and turned on. If you have done all of this and you
still don’t have internet, please call Tech Support.
Q:
When
I try to enter my user name and password in the Nomadix
screen, the screen flickers? I can’t type in my user
name or password.
A:
Hit
your stop button in Internet Explorer then click on
Tools > Internet Options then click on Delete Files and
then Delete Cookies under Temporary Internet files.
Close Internet Explorer and open it again. This time it
should let you enter your username and password.
Q:
What
are my email settings?
A:
We
use a POP3 server. The incoming and outgoing mail
settings are: mail.smwireless.net
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