 |
Saddle
Mountain
Wireless
News
January 17, 2011
Due to widespread outages throughout the region and beyond our control, all of our telephone lines are not functioning. As a result all calls made to our technical support department are failing to go through and are marked "Busy". For technical support please call 1 (888) 834-1145.
Update - Jan 18, 2011: Our phone provider has resolved our outage problem so our original (509) 932-5088 support line is back up and operational. As a result of the outage we have decided to keep the toll-free number (listed above) as an alternate number for our support line. Please feel free to use either number to contact our support staff.
July 1, 2008
After lengthy negotiations and diligent
efforts, SMW has finally developed a tech
support relationship with an Internet
Service Provider help desk allowing SMW to
offer customers live tech support and
customer support all day and night, every
day of the year. This breakthrough is made
possible by an ISP support company in the
western US, by US Citizens. We have worked
very hard to provide a higher level of
support for our growing customer base, and
this improvement will finally allow the
support we have been seeking. The list below
outlines all the options we have developed
to better provide the level of service our
customers have requested:
-
Live tech support and customer
service
-
On-line bill paying
-
On-line Account Changes or Inquiries
-
Automatic bill paying in Monthly,
Quarterly or Annual increments
-
Paperless invoicing
-
Printed paper invoices available
-
Customer-programmable Spam filtering
-
Local rolling technicians and office
staff
-
Local dispatch of all field personnel
-
On-line signup
-
No hidden charges
-
Low flat Equipment/Installation
charges
5/21/08 Redundant upstream access
secured. Under an agreement with NTI,
additional fiber optic access has been
secured, providing SMW customers with 2
levels of fiber connectivity to the
Internet. Recent Zipp outages have
inconvenienced some of our customers and
have left us unable to make the repair. The
additional fiber connectivity, along with
the new fail-over routing system allows our
customers to remain connected throughout an
outage of either upstream provider. Further
redundancy is under development for power
failures as well. |
 |
